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Frequently Asked Questions – Return to Llangollen Railway

Here are a list of frequently asked questions.  If you have any further questions please email info@llangollen-railway.co.uk

Frequently Asked Questions

Terms & Conditions – Return to Llangollen Railway

Updated Terms and Conditions

Terms and Conditions

The Line

Learn about the railway, the different stations, their history and explore the area from a unique viewpoint.

The line

Locomotives

Our impressive collection of trains and locomotives will transport you back in time to the days of steam travel.

Our locomotives

CROESO I REILFFORDD LLANGOLLEN

Welcome to Llangollen Railway

Due to recent Government announcements and the potential for further restrictions  we have made the decision to remain closed until our Santa trains in December.  We will constantly review the situation and update you as soon as we can.  Those of you who have tickets booked will be contacted this week.  You can still book our Santa Specials and Mince Pie Specials online at www.llangollen-railway.co.uk or call 01978 860 979 during working hours.

Stay safe and we look forward to seeing you soon all at Llangollen Railway.

A POLITE REMINDER OF COVID RULES IN WALES

There has been an update from the Welsh Government regarding the use of face masks and social distancing, so we would like to take the chance to update you on the situation at our stations and on our trains

From Monday 14th September, it is compulsory for face masks to be worn in any of our station buildings and on our trains except when eating or drinking.

FACE MASKS – MUST be worn when getting on the train and when entering or leaving carriages:

There are two ways to travel on Llangollen Railway; in a private compartment or in open seating.

Passengers who travel in private compartments, can remove their face masks once settled in their compartments. You must not move from your compartment during the journey. Once you reach Carrog you must replace your mask before leaving your compartment and exiting the train. When you return to the train for the return journey you must put your face mask back on before entering the train and you can then remove it again once in your compartment.

Passengers in open seating MUST leave their face masks on for the duration of the journey. Your face mask can be removed when on the platform as Carrog but you MUST replace your face mask before getting back on the train. You must remain in your seat for the duration of the journey.

SOCIAL DISTANCING – remains at 2m in Wales, unlike the situation in England and Scotland, so please bear this in mind when walking around the station and cafes. Please also follow the guidance on notices placed in areas where we have to limit numbers such as entering the shop or café. This is to help maintain reasonable social distancing

Llangollen Railway takes the safety of its passengers, volunteers and staff very seriously and we would like to thank you all for adhering to these measures and helping keep us all safe.

We would ask that you arrive 15 minutes before your departure time and not before, this will allow the previous passengers to exit the station and cleaning of the carriages to take place. When you arrive, your tickets will be checked and you will be shown to your allocated seats. Due to Welsh Government legalisation face masks must be worn if you are seated in open seating. If you book a private compartment masks can be removed while in the compartment. Masks are not required on the platform

As part our reopening, we are offering pre-booked, non-stop services with limited capacity. Services will be a mixture of Heritage Railcar, Diesel and Steam, please check our revised timetable for more information.  Services will operate between Llangollen and Carrog non-stop return with a 20-minute stop at Carrog. The café at Carrog will be open for refreshments.

Advance tickets are now available to purchase online there may be some availability to purchase on the day

Passengers can book a private compartment on our Steam or Diesel services and a small number of seats in our open carriage on these services will be available, strict social distancing will be in place.

On our Heritage Rail Car service, we will have open carriage seating and strict social distancing measures will be in place. All seating will be allocated and you will have to stay in the same seat for your return journey. Passengers will include children from 1 year old.

Tea Rooms and station shops are open as usual but strict social distancing measure will be in place. Two people at any one time will be allowed in the shop. The Station Café will be take away only and the Carriage Tea Rooms will be advanced bookings.

PLEASE NOTE OUR SERVICES ARE CURRENTLY NON STOP BETWEEN LLANGOLLEN AND CARROG.  YOU CAN ONLY JOIN THE TRAIN AT LLANGOLLEN, THERE ARE NO SINGLE TICKETS AVAILABLE AT THE PRESENT TIME.  YOU MUST RETURN ON THE SAME TRAIN.

Ticket Prices:

  • Compartment: £50.00 (for up to 4 passengers)

Additional compartment passengers £12 per person (max additional 4)

No concessions

There are a limited number of seats in open carriages when travelling on diesel or steam hauled locomotives. The main seating will be private compartments.

On a Heritage rail car service, all stock is open stock and strict social distancing will be in place.

  • Adult Return £16.00
  • Senior Return: £14.50
  • Child Return: £8.50
  • Dogs £1.50

Gift Vouchers & Outstanding Bookings:

If you have been issued a Gift Voucher you can redeem these for our services via the Office.

Contact info@llangollen-railway.co.uk or telephone 01978 860979.

Covid-19 Control measures in place at Llangollen Railway

      • Advanced booking required. To help us maintain capacity we are asking passengers to book online in advance.
      • Enhanced cleaning regimes are in place. We will be cleaning carriages and compartments after each service.
      • Hand Sanitiser Stations will be provided for your use.
      • Contactless payments preferred for all refreshment and retail purchases.
      • We will be asking our visitors to maintain social distancing whilst using our facilities.
      • Toilets are available at Llangollen and Carrog Stations. There will be no on-board toilets available.
      • Unfortunately, you will not be able to visit the following areas at this time unless you hold a valid ticket for travel:  Llangollen Station platform, Platform 2 Office, Station Café, toilet facilities.
      • There is no public access to Glyndyfrdwy Station, Berwyn Station or Carrog Station.  

Passenger responsibilities

We ask for your cooperation and that you always follow Welsh Government advice at all times including:

      • Wear a face covering/mask whilst moving around the railway and on the train. These may be removed whilst seated in a compartment but must be replaced when leaving the compartment.
      • Wash Your Hands often and use the hand wash stations provided.
      • Avoid touching your face.
      • Observe social distancing.
      • Use hand sanitisers provided

If you are feeling unwell or experiencing symptoms of Covid-19 we would ask you and members of your party or family group to not attend the railway.

Please see our Terms and Conditions – Terms and Condtions

We will continue to monitor the situation and keep you updated with any changes, from either the Welsh Government or ourselves.

We continue to be affected by the recent pandemic and due to enforced closure have lost a huge part of our income.  Please help us by purchasing tickets for travel.

Thank you for your support during these unprecedented times, we look forward to welcoming you to Llangollen Railway.

The railway is located within an Area of Outstanding Natural Beauty (AONB) and this is evident as the train gently meanders through the Dee Valley. The views from our carriages are breathtaking and constantly changing from season to season, you will see the first spring lambs and the ever changing colours of the beautiful vista 

Well-behaved Dogs are welcome

Come and visit Llangollen Railway and see how train travel used to be.

Plan your visit

Days out at Llangollen Railway

Experience rail travel as it used to be. Llangollen Railway is a great day out for all ages.

Berwyn station Llangollen Railway

The Line

Our Llangollen line takes you on a beautiful journey following the course of the River Dee through the idyllic Denbighshire countryside.

DOWT L Thomas at Platform

Our events

Throughout the year, the railway plays host to fantastic events for all the family; from meeting Thomas the Tank Engine, to Real Ale Experiences.

Afternoon tea 2

On-board Dining

Our beautiful restored carriages make the perfect setting for our afternoon tea experience, whilst absorbing the stunning surrounding area.

The Line

Our Llangollen line takes you on a beautiful journey following the course of the River Dee through the idyllic Denbighshire countryside.

Our events

Throughout the year, the railway plays host to fantastic events for all the family; from meeting Thomas the Tank Engine, to Real Ale Experiences.

On-board Dining

Our beautiful restored carriages make the perfect setting for our afternoon tea experience, whilst absorbing the stunning surrounding area.

Buy Tickets

BUY YOUR TICKETS ONLINE

Guarantee your places and redeem vouchers.

Weddings at Llangollen Railway

If you’re a train enthusiast or a couple looking for a wedding venue with character unlike any other, Llangollen Railway makes the perfect setting for your special day.

We can play host to your civil ceremony and your full wedding celebrations in our stunning suites. With unique photo opportunities to make memories that will last a life time.

Steve and Kim with loco and steam

Support Llangollen Railway

Volunteer

The running of the railway wouldn’t be possible without the support of our incredible volunteers. Find out more about how you too can get involved.

Shareholders

If volunteering isn’t for you, becoming a shareholder allows you to support the running of the railway in a more anonymous, completely financial way.

Membership

Joining as a member allows you to support the running of the Railway, whilst taking advantage of concessional travel as well as many other benefits.